Questions & Answers

What is Learn It Town?

Learn It Town is an online school that was founded at the beginning of 2013. Students attend classes in both 2D and 3D virtual learning environments. It is not necessary to know these platforms in advance because we train you.

What is a virtual city?

Learn It Town is a virtual place that you can visit using your computer. We have virtual classrooms where students come to practice their English with our teachers and with other students from around the world. All teachers are native English speakers. Instead of sitting in a traditional classroom, students learn by doing real things in the virtual world, such as ordering food at a restaurant, booking a room at a hotel and making presentations at the business center. Students who want to learn with us only need a computer, a USB headset, a good Internet connection and a desire to make real progress in their language development.

Why take classes in Learn It Town?

Classes in Learn It Town are fun and very interactive. Activities are often task based, and students are surrounded by English everywhere. The system we use was developed by our teachers, who started teaching online when it first began years ago. Our students experience different situations in different scenarios similar to real life, but all of this takes place in a 3D virtual environment. The environment fosters engagement in the city culture and in the language. Forget about the boring classes in traditional classrooms. This is a much more successful way to gain true oral fluency.

Are the teachers in Learn It Town real and are they native English and Spanish speakers?

Yes, the teachers are real. We have teachers from all over the world, so there are many opportunities to learn different accents. All of our teachers are qualified and experienced native speakers. They have taught in a wide range of countries and are experts at using virtual worlds to teach. We do not use recordings or computer programs to teach. All interactions are in real time with real people.

How can I attend my classes?

Our school is online, and you can access from anywhere in the world. You can access the school from your home, work, office or university. As long as you have a USB headset, broadband Internet connection and a good computer, you can easily participate.

Where are the Learn It Town students from?

Our students are from all over the world. Everyone has the same goal–to become fluent in English or Spanish. The best thing about these students is they offer many opportunities for friendship and for English practice outside of classes.

Can I use Learn It Town for free?

Learn It Town is not free, but you can sign up for a trial to test our platform. For more details click here. We offer courses and different packages for 1 month, 3 months, 6 months or 12 months. You can create your own package by including the different add-ons we offer. For more information please click here

How can I start studying at Learn It Town?

Go to sign up page to see the different courses and add-ons that we provide. Once you make your decision, click the “Buy Now” button. This will take you through the payment process and will help you with registration. You will receive a welcome letter and an invitation to join Canvas. Canvas is our Learning Management System. If you don’t receive this, please make sure you check your spam folder. If you already have an avatar created, you will receive a group invitation and a landmark that will direct you to your classroom. If you don’t have an avatar created please click here and follow the easy steps to create one. This is free. Once you have your avatar, please mail support at with the name of your avatar.

What Is Canvas?

Canvas is our Learning Management System (LMS). You can use our LMS system to track your progress and push your learning further under the guidance of our teachers who will direct, correct and recycle the new language areas you are learning both in class and independently. Our LMS system uses graded quizzes, videos, audio, reading, vocabulary organization systems, grammar explanations with basic and integrated practice and much more to push your language level higher. Our teachers will then ensure that you use the new language you have learned in class, so it quickly becomes active and implemented in normal discourse.

Why do I have to use the 3D software?

The software is free, and you need it to go to class. This will allow you to see the shops, restaurants and other buildings and people around you. Learning in this 3D world is very effective. It’s better than learning from a book or using a website. It enables you to look at, interact and communicate with the environment around you, just like in real life.

What are the prices for studying in Learn It Town?

Please see all the details of our pricing here. Please see our full list of courses here.

What are the payment methods I can use?

You can pay for your courses using your credit card or your Paypal account. If you have any problem paying, please contact support at We will be happy to help you.

What are the system requirements?

To take classes you will need three basic things: a recent computer (purchased within the past five years), a USB headset (to speak and listen) and a fast Internet connection (broadband is preferable). For a complete list of technical requirements, click here.

Why is a headset mandatory?

Using a USB headset improves your voice quality in Learn It Town during your classes when you speak. It reduces interference, echo and the noise around you. If you use a built-in microphone, other students and teachers will be able to hear everything around you, and your voice will sound bad, so the communication will be impossible.

Where can I get help if I am having technical issues?

If you’re having problems, please contact Customer Support

How do I reset my account password?

If you don’t remember your password in Canvas just go to the login page and click “Don’t know your password?” You will receive a link in your email to create a new password.
If you forget your Avatar’s password go to this link and follow the steps to create a new one. If you still have problems please email our Customer Support team using the contact form.

How can I cancel my subscription?

To cancel your subscription, send an email to

Does Learn It Town provides a certificate when I finish my course?

Yes, you will receive a certificate that states you studied with us and when.

Contact Us

We’d Love to Hear from You!

We’re always excited to talk with our students, potential customers, and community members. Whether you want to talk to us about a potential business partnership, need help with classes, or just want to drop by our virtual town for a visit, we’re here for you.

Use this form to contact support. We will get back to you as soon as possible.